Work assignment

Cases are assigned to users to complete Tasks. For example, an employee expense report that requires approval by the manager of a cost center or a refund that a member of the accounting team processes. When you configure work routing in Pega Platform™, you can use either push routing or pull routing. Learn how to use work parties to route Cases and how to customize the Get Next Work functionality to fulfill business requirements.

After completing this module, you should be able to:

Available in the following mission: