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Working with Voice AI models

2 Topics

15 mins

Pega Customer Service 8.8
Visible to: All users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Voice AI English

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support, you can update the AI model that the Speech Service uses for transcription. You can also train the models for Pega Customer Service™ to suggest cases and knowledge articles.

After completing this module, you should be able to:

Customize the AI model that the Speech Service uses to transcribe customer conversations.
Train the natural language processing (NLP) models that Pega Customer Service uses to suggest cases and knowledge articles and to autofill form fields.

Available in the following mission:

Pega Voice AI v3

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