Confident Work Guidance

Pega Knowledge Agent™ and Pega GenAI™ Coach provide in-the-moment guidance while work is being done, while Agents extend this experience by automating tasks and taking action within the workflow. Explore how these features surface trusted knowledge, help to explain recommendations, and support decision-making and task completion without interrupting users' work. Reduce manual effort and make faster, confident decisions in real business scenarios by understanding these powerful Pega GenAI tools.

Beginner

Generative AI

English

After completing this module, you should be able to:

Explain how Agents optimize Case processing by providing conversational support and automating tasks.

Explain the role of Pega Knowledge Agent in providing trusted, contextual guidance while working.

Use a Pega Knowledge Agent to retrieve relevant information from trusted knowledge sources.

Explain how Pega GenAI Coach adapts guidance based on context, role, and progress.

Available in the following mission:

Solution Builder Foundations v1

Topics

Optimizing work with Agents

5 mins

Pega Knowledge Agent

5 mins

Providing guided conversations with Coach

5 mins

Module Quiz

5 mins