Managing Case relationships

Understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes using focused, modular Case Types orchestrated to work together and achieve the desired strategic outcome.  

In this module, you explore the business value of creating parent and child Case relationships, as well as increasing operational efficiency by identifying duplicate Cases.

Beginner

Case Management

English

After completing this module, you should be able to:

Describe the role of the parent and child Case relationship for managing workflow complexity.

Explain the business value in creating child Cases.

Identify the context for using Wait steps to manage Case dependencies.

Explain how the search duplicate Case logic identifies duplicate Cases.

Available in the following mission:

Solution Builder Foundations v1

Topics

Child Cases

10 mins

Case workflow dependency

10 mins

Duplicate search

5 mins

Module Quiz

10 mins