Pega Workforce Intelligence

Pega Workforce Intelligence™ is a SaaS-based enterprise application that delivers immediate insight into an organization’s capacity by identifying production and non-production work patterns. By delivering visibility into employee focus and how time is spent during a day, you have the information you need to optimize time spent performing production work and to minimize non-work or “idle” time.

Using Pega's data acquisition technology to access and control desktop elements, Workforce Intelligence captures time spent in applications on the desktop throughout the employee’s work day, including off-computer time. Workforce Intelligence collects, aggregates, and synthesizes this data. For all levels of management, Workforce Intelligence delivers transparency about employee activity, behaviors, and focus and identifies opportunities which you can use to further develop employees and drive greater work productivity.