KPIs reporting and value measurement

In this module, you will learn your organization’s approach to KPIs, reporting, and value measurement when implementing Pega Customer Decision Hub™. This transformation is crucial for organizations that want to shift to a one-to-one customer engagement strategy. Explore the importance of reviewing KPIs, reporting mechanisms, and value measurement to ensure the success and continuous improvement of your Pega Customer Decision Hub implementation. Additionally, learn best practices for engaging stakeholders, conducting workshops, and using Pega tools to measure and report on performance effectively.

Beginner

English

After completing this module, you should be able to:

Identify and engage key stakeholders in the transformation process.

Define and measure relevant KPIs to track the success of customer engagement initiatives.

Use Pega tools, such as Impact Analyzer and Action Performance Tracker, to generate insights and drive continuous improvement.

Available in the following mission:

1:1 Customer Engagement Business Transformation v1

Topics

Approach to KPIs reporting and value measurement transformation

15 mins

KPIs reporting and value measurement best practices

15 mins

KPIs reporting and value measurement case study

15 mins

Module Quiz

5 mins