Finalizing an investigation and the Suspicious Activity Report

In the Finalize investigation Step, Carl must complete the form by building out a narrative of his investigation findings.

In the Conclusion list, Carl concludes that this is a Reportable suspicious activity. In the Rationale section, the three Alerts indicate the conclusion rationales across Structuring and Money Laundering, and in the Post-investigation actions section he wants a Suspicious Activity Report to be triggered as well as a Customer review carried out.

Manually preparing investigation narratives from scratch can be difficult, error-prone, and time-consuming. This is where Pega GenAI™ can help to reduce that effort greatly. Using the core Case data that is available, the system intelligently engineers a prompt which is then passed into Pega GenAI to produce a draft narrative. Of the two formats available, Carl selects the more detailed and prescriptive Generate report format. The Summary format allows Pega GenAI to be more creative with its output.

Carl reviews the draft report carefully and edits it as needed. In this demo, Carl clicks Submit to proceed through the Review investigation conclusion step that allows for a review cycle with another colleague. This concludes the core investigation and automatically triggers the post investigation actions chosen by Carl, such as the Suspicious Activity Report or SAR.

Finally, switching over to Money Laundering Reporting Officer Hubert Jones, he opens the SAR Case and can see that the Suspicious Activity Report process is well underway for this investigation. By combining all the necessary data from the Case and the finalized narrative, the system automatically creates a document to file with the local regulator. In this example, the document uses the GoAML format from the United Nations Office of Drugs and Crime, which is actively used by 65 countries worldwide.

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