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Pega Certification Exam Policies FAQs

Certification Policies

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Candidates must take no action to compromise the integrity or confidentiality of any Pega certification exam or certification program. Prohibited actions are described in the Pega Terms of Participation agreement. Penalties for violating the policy can include revoking of certifications, as well as a lifetime ban on all future exams.

Pegasystems, in its sole discretion, shall determine whether an applicant has met the requirements for certification. Pegasystems shall be entitled to cancel your certification or ban you from taking an exam in the event that:

  • You commit any breach of the testing agreement
  • You fail to comply with any recertification requirements that may be imposed by Pegasystems to ensure that your skillset is up-to-date
  • You fail to maintain the confidentiality of the exam by disclosing verbally, in writing, or in any media, the contents of the exam or any part of the exam
  • Any information provided by you in connection with the Certification Program is determined to be false or misleading
  • You are determined to have cheated, or assisted another in cheating on any exam associated with the Certification Program

Pega regularly publishes new versions of its certification exams. These versions may fluctuate in the level of difficulty as questions are updated or as certification requirements evolve. Consistent with industry certification best practices, when a new version of an exam is launched, the passing score is reviewed and modified as needed. As a result, passing scores are subject to change without notice. For example, exams that previously contained knowledge retention-based questions are modified to contain knowledge application-based questions. In this scenario, the exam passing scores recalculated using statistical analysis to reflect the change in question type and difficulty level.

Exam passing scores can be found on each exam page.

Test accommodations are determined on a case-by-case basis and can be requested by contacting the Pega Certification team. Documentation is required when requesting the test accommodation.

  • Candidates who fail an exam must wait a period of three (3) calendar days before taking a second attempt for the same exam version.
  • Candidates who wish to take a third attempt must wait a period of fourteen (14) calendar days after the second failed attempt.
  • Each exam version may be taken a total of three (3) times in a 12-month period. The 12-month period starts from the date the first exam is taken. For example, if the first exam is taken on May 1, 2014, a candidate may take the same exam version two (2) more times before May 1, 2015.
  • A fourth attempt can be scheduled one (1) year from the first attempt.
  • You must pay the full exam fee each time you take the exam.

 

If you need to reschedule your exam, you must contact Pearson Vue at least one (1) business day prior to your exam appointment. Refunds are granted when you reschedule your exam with at least 24-hour notice. No other refund requests are granted.

You can reschedule your exam by accessing your Pearson VUE account and clicking the Reschedule link for your exam appointment.

Rescheduling your exam less than 24 hours prior to your exam appointment is subject to a same-day forfeit exam fee.

If you need to cancel your exam, you must contact Pearson Vue one (1) business day prior to your exam appointment. Refunds are granted when you cancel your exam with at least 24-hour notice. No other refund requests are granted.

You can cancel your exam by accessing your Pearson VUE account and clicking the Cancel link for your exam appointment at least 24 hours prior to your exam appointment.

Canceling your exam less than 24 hours prior is subject to a same-day forfeit exam fee. The same forfeit exam fee applies to exam candidates who do not show up for the exam at their registered time

Refunds are granted when you cancel your exam with at least 24-hour notice. No other refund requests are granted.

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Requests to review an exam score can be emailed to Pega Certification. In the request, you must provide your name, client candidate ID (PEGA######), exam and version, and the exam date. Requests must be received within 1 week after the date of the exam.

Once the request is received, it takes approximately 5 business days to complete the review. Business days do not include Saturdays, Sundays, or holidays.

Note that exam scores will typically not change after an exam review. Per Pega Certification policy, you will not be provided with the answers you gave or information regarding which questions were answered incorrectly vs. correctly.

Once the review has been completed, it is regarded as final and no further evaluation will occur.

 

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Pega does not publicly publish the names or scores of those who have been certified. For information regarding certification status, contact us.

Please note that Pega Certification will only provide pass/fail statuses. Scores and test domain breakdowns will not be provided.

If you have a Pega account, you can verify Pega certification using our Verify Certification page.

If you were not able to find an answer, contact us.

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