Configuring cascading approvals with an authority matrix

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts requiring a review by the legal department.

Intermediate

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the benefits of approvals using an authority matrix

Explain the use case for approvals using an authority matrix

Configure an approval process using an approval matrix

Disponível na seguinte missão:

System Architect v2

Tópicos

Cascading approvals with an authority matrix

10 min

Configuring approvals with an authority matrix

5 min

Quiz do módulo

5 min