Creating Customer Service data sources

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer service representatives to find service cases. Customer Service datasources allow you to group service cases in your application.

Advanced

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Define why you need a Customer Service datasource

Create a Customer Service datasource

Disponível na seguinte missão:

Customer Service Developer v3

Tópicos

Data source configuration

5 min

Quiz do módulo

5 min