Defining an action for outbound

A Next-Best-Action is selected by the brain after it considers customer engagement policies, business objectives and recommendations from the AI. An action can be presented to the customer on various inbound and outbound channels. Learn how to configure an action to make it suitable for outbound customer engagement and design a visually appealing email message using easy-to-use templates. Also, learn how to configure an action flow, which contains the steps involved in delivering an action to a customer.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Create an email treatment

Design visually appealing emails using templates

Configure actions with re-usable action flows

Disponível na seguinte missão:

Always-On Outbound Customer Engagement v2

Tópicos

Creating internal email treatments

15 min

Defining the action flow

10 min

Quiz do módulo

5 min