Form autofill

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer conversation and associates entities with properties used to complete a form. For example, Voice AI can detect a street address and then add it to the address change form.

Beginner

Voice AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe how Voice AI detects entities during a live customer call and associates the entities with case properties.

Map entities to case properties.

Disponível na seguinte missão:

Pega Voice AI v2

Tópicos

Form autofill

5 min

Mapping entities to case properties

5 min

Quiz do módulo

5 min