Handling flow changes for cases in flight

Business applications change all the time. These changes often impact active cases in a production environment. Without proper planning, these active cases can fall through the cracks due to a deleted or modified step or stage.

By properly planning your strategy for upgrading production flows, active cases will be properly accounted for and the change will be seamlessly integrated. This module presents three approaches to safely update flow rules without impacting existing cases that are already in production.

Advanced

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify updates that might create problem flows

Choose the best approach for updating flows in production

Use problem flows to resolve flow issues

Use the Problem Flow landing page

Disponível na seguinte missão:

Work Delegation Design v2

Tópicos

Flow changes for Cases in flight 

5 min

Managing flow changes for Cases in flight

10 min

Resolving flow issues by using problem flows 

5 min

Managing problem flows on the Flow errors page

5 min

Quiz do módulo

5 min