Managing Case relationships

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes using focused, modular Case Types that are orchestrated to work together to achieve the desired strategic outcome.  

In this module, you explore the business value in creating parent and child Case relationships, as well as increasing operational efficiency identifying duplicate Cases.

Beginner

Case Management

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe the role of the parent and child Case relationship for managing workflow complexity.

Explain the business value in creating child Cases.

Identify the context for using Wait steps to manage Case dependencies.

Explain how the search duplicate Case logic identifies duplicate Cases.

Pratique o que aprendeu no seguinte Desafios:

Adding a duplicate Case search for BAs v1 Creating a child Case for BAs v1

Disponível na seguinte missão:

Business Architect v6

Tópicos

Creating Case relationships

15 min

Managing Case workflow dependency

10 min

Duplicate Case search

5 min

Quiz do módulo

10 min