Monitoring your contact center with Insights

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

Beginner

Reporting

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Run reports to observe the data about cases you’ve completed

Describe when you would use a report or a dashboard widget

Create insights using the Explore Data feature of the Pega Cloud® Services

Disponível na seguinte missão:

Customer Service Low-Code Developer v5

Tópicos

Pega Customer Service reports

5 min

Exploring data with insights

5 min

Quiz do módulo

5 min