Next best action and customer interactions

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use the next best action to ensure a CSR takes relevant actions at every step during a customer interaction.

Beginner

Decision Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Explain the basics of the next-best-action approach.

Describe how a CSR can use the next best action.

Disponível na seguinte missão:

Pega Customer Service Foundation v5

Tópicos

Next-Best-Action and customer service

5 min

Next-Best-Action in a contact center

10 min

Quiz do módulo

5 min