Organizing and managing access to case attachments

Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment categories to differentiate different attachments added to a case. Attachment categories incorporate a security component so that developers can manage access to attachments at the category level.

Intermediate

Security

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the role of attachment categories

Explain how attachment categories can be used to manage access to case attachments

Create an attachment category

Configure access control for attachment categories

Restrict actions on an attachment field

Disponível na seguinte missão:

Senior System Architect v2

Tópicos

Attachment categories

10 min

Categorizing case attachments

5 min

Restricting user actions for case attachments

5 min

Securing an attachment field

5 min

Quiz do módulo

5 min