Pega case management for designers

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Beginner

Case Management

User Experience

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Describe automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

Translate your design ideas into a Pega Platform workflow

Disponível na seguinte missão:

Pega Theme Cosmos Section-Based UI for Designers v3

Tópicos

Case management for UX/UI designers

3 min

Pega Express basics for designers

5 min

Case life cycle basics for designers

15 min

Case status basics for designers

5 min

Service-level agreement (SLA) basics for designers

10 min

Basics of routing work for designers

15 min

Basics of case approval for designers

10 min

Email correspondence for designers

15 min

Case hierarchy and structure considerations for designers

10 min

Translating your design ideas to the Pega case

10 min

Quiz do módulo

10 min