Suggesting tasks to agents

Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic suggestions using the Pega Customer Decision Hub.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure Intent when records

Configure a service case to use an Intent when record

Leverage Pega Customer Decision Hub to make suggestions

Disponível na seguinte missão:

Customer Service Developer v3

Tópicos

Creating an Intent when record

5 min

Service case suggestion with Customer Decision Hub

15 min

Configuring service case suggestions from CDH

10 min

Quiz do módulo

5 min