Text analytics for email routing

Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to use machine learning to extract meaningful information from a large quantity of text messages. These insights help improve business performance and customer experience.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Explain text analytics

Name a few practical applications where text analytics can be used

Describe the role of artificial intelligence (AI) in text analytics

Explain how text models for text categorization are trained

Disponível na seguinte missão:

Data Scientist v2

Tópicos

Text analytics

5 min

Email routing

10 min

Using rule-based topic detection to route emails

5 min

Using model-based topic detection to route emails

5 min

Routing emails based on sentiment

5 min

Training a text categorization model

5 min

Quiz do módulo

5 min