Voice AI components

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

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Voice AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe the components of the Voice AI architecture

Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.

Describe the configuration required to implement Voice AI in Customer Service.

Disponível na seguinte missão:

Pega Voice AI v6

Tópicos

Voice AI architecture

5 min

Voice AI configuration

5 min

Quiz do módulo

5 min