Work assignment

Cases are assigned to users to complete tasks. For example, an employee expense report that requires approval by the manager of a cost center, or a refund that is processed by a member of the accounting team. When you configure work routing in Pega Platform™, you can use either push routing or pull routing.

In this module, you learn how to use work parties to route cases and how to customize the Get Next Work functionality to fulfill business requirements.

Advanced

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Compare push routing to pull routing.

Explain the default Get Next Work functionality.

Customize Get Next Work.

Use work parties to route work assignments.

Disponível na seguinte missão:

Application Design v3

Tópicos

Case participants and routing

15 min

Get Next Work feature

10 min

Get Next Work customization

15 min

Alternative ways to find work

20 min

Quiz do módulo

5 min