Arbitration fundamentals

After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

 

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe what action arbitration is and how it works.

Explain how customer needs and business objectives are considered during arbitration.

Prioritize actions based on AI.

Pratique o que aprendeu no seguinte Desafio:

Prioritizing actions using AI v9

Disponível na seguinte missão:

Pega Customer Decision Hub Foundation v9

Tópicos

Action arbitration

10 min

Action prioritization with AI

15 min

Quiz do módulo

5 min