Applying NLP for Case classification

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays and errors associated with manual processing. Learn how to enable AI Case classification, define topics, train models, and validate the accuracy of automatic categorization to streamline claims processing and enhance operational efficiency.

Beginner

Decision Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Enable AI Case classification in Pega Process AI by creating a new accident category field and defining topics.

Train and test models in Prediction Studio.

Validate the automatic AI accident category prediction and Case routing by creating a new Claims Case for a test Persona.

Verify the effectiveness of intelligent Case routing, which automatically routes Cases to the correct Work Queue based on the predicted accident category.

Pratique o que aprendeu no seguinte Desafio:

Creating a case classification prediction using NLP v2

Disponível na seguinte missão:

Pega Process AI Essentials v6

Tópicos

Applying NLP for case classification

5 min

Quiz do módulo

5 min