Mission
Pega Smart Dispute Agentic Automation
7 Módulos
4 h 50 min
Pega Smart Dispute™ Agentic Automation manages credit and debit card billing disputes, as well as non-plastic payment methods such as Zelle and ACH payment dispute processing, and fraud dispute processes throughout their lifecycle. With the use of Pega Smart Dispute Agentic Automation, retail banks and lending institutions can simplify dispute and payment exception operations to increase efficiency, profitability, and customer experience quality by aligning day-to-day operations with strategic goals and customer expectations.
Pega Smart Dispute Agentic Automation provides value by helping issuers:
- Manage the customer conversation to provide exceptional customer service.
- Improve the productivity of their customer-facing and back office operators.
- Ensure compliance with bank policies, government regulations, and card scheme rules.
Pega Smart Dispute Agentic Automation overview
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Module
Pega Smart Dispute Agentic Automation overview
3 Tópicos
20 min
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The Pega Smart Dispute™ Agentic Automation includes the new generative AI and automation features that help banks accelerate the resolution of...
Understanding disputes
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Module
Understanding disputes
3 Tópicos
20 min
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This module introduces the concepts of payments and disputes in the world of finance. It takes you through the evolution of dispute processing with...
Dispute lifecycles
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Module
Dispute lifecycles
6 Tópicos
35 min
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This module explores the Visa dispute management process within Pega Smart Dispute™ Agentic Automation. This module covering dispute categorization...
Visa disputes
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Module
Visa disputes
5 Tópicos
30 min
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This module provides a thorough exploration of the end-to-end dispute management process within Pega Smart Dispute Agentic Automation. Learners will...
Dispute regulations
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Module
Dispute regulations
5 Tópicos
30 min
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This module lets you experience the implementation of the intricate regulatory framework governing Visa dispute management in Pega Smart Dispute™...
Dispute processing features
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Module
Dispute processing features
10 Tópicos
55 min
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This module provides a comprehensive exploration of Visa dispute processing features within Pega Smart Dispute™ Agentic Automation, The module equips...
Getting started with Pega Smart Dispute Agentic Automation
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Module
Getting started with Pega Smart Dispute Agentic Automation
6 Tópicos
1 h
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Discover the fundamental configuration components that you require to establish a functional dispute management environment. This module covers the...
