Decision Strategies Overview

Decision strategies optimize business processes by using data-driven, real-time arbitration to select the best actions for specific contexts. This module explains how to create and run a decision strategy, detailing the use of various decision strategy components. It covers the importance of understanding component interactions, building expressions, and testing strategies to ensure customer-centric interactions that enhance customer experience and business outcomes.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Create and configure decision strategies from scratch using various decision components.

Utilize various components to build effective decision strategies.

Develop and validate expressions within decision strategies to calculate and prioritize actions.

Test and refine decision strategies to ensure they meet business requirements and improve customer interactions.

Pratique o que aprendeu no seguinte Desafios:

Building a Decision Strategy v4 Testing decision strategies v4

Disponível nas seguintes missões:

AI for 1:1 Customer Engagement v6 Cross-Sell on the Web Extended v9

Tópicos

Creating Decision Strategies

20 min

Decision strategy execution

20 min

Quiz do módulo

5 min