Business agility in 1:1 customer engagement overview

Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe business agility and its importance in one-to-one customer engagement.

Distinguish between business-as-usual and enterprise changes.

Describe the steps involved in managing business changes in one-to-one customer engagement.

Disponível na seguinte missão:

Business Agility in 1:1 Customer Engagement v9

Tópicos

Agility in a customer engagement project

5 min

Change management process

5 min

Quiz do módulo

5 min