Pega Knowledge Buddy overview

Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and relevant articles to user queries. Learn how to create your own Buddy and change it to suit the needs of your organization. See what questions users ask and how they interact with Buddies that you created.  

Beginner

Generative AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the benefits and potential applications of Pega Knowledge Buddy.

Create and edit a Buddy.

Verify the execution history of a Buddy.

Pratique o que aprendeu no seguinte Desafio:

Creating a Knowledge Buddy v1

Disponível nas seguintes missões:

Pega Customer Service Foundation v9 Pega Knowledge Buddy v3

Tópicos

Pega Knowledge Buddy

5 min

The Knowledge Buddy

5 min

Conversational Knowledge Buddy

10 min

Creating a Buddy

5 min

Contextual data definitions

5 min

Creating and maintaining content for Pega GenAI Knowledge Buddy

5 min

Quiz do módulo

10 min