Business conditions

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to dynamically configure the behavior of Pega Customer Service™ application. As a result, customer service agents can start interacting with customers with a relevant, consistent, and personalized set of features available to them.

Beginner

App Studio

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify features which support the use of business conditions

Create a new business condition

Configure the Suggested actions feature to suggest a specific case type based on the evaluation of a business condition

Pratique o que aprendeu no seguinte Desafio:

Configuring business conditions v4

Disponível na seguinte missão:

Customer Service Low-Code Developer v9

Tópicos

Business conditions overview

5 min

Configuring business conditions

10 min

Quiz do módulo

5 min