Agile Workbench

Work items become the backlog of development work. In Agile Workbench, you create three kinds of work items:

• User stories to describe business requirements. The majority of development work consists of user stories. To save time, upload user stories from Excel.
• Bugs to document feature defects. Developers typically address major bugs before minor ones.
• Feedback items to record enhancement requests identified during playback sessions. Developers use feedback to guide development on current or future releases.

The Application profile provides an up-to-date view of the work items, features, and their status in your application.

Features and subfeatures

You can associate work items with features or subfeatures. Features are capabilities that you want your application to support. Subfeatures are features within a feature. When you create a new case type in your application, Pega Platform automatically creates a feature with the same name. For example, you associate the Office drop-down missing options bug with the Onboarding feature because you encountered the bug in the Onboarding case type. 

Status

Every work item has a status of To do, Doing, or Done. You change the status of a work item by dragging the card to the appropriate column or using the Status list on the work item itself.

In the following image, click the + icons to learn more about Agile Workbench navigation.

In a typical scenario using Agile Workbench, you demonstrate or play back each feature of a case type with the business stakeholders and product owners. For example, you walk through a Customer refund case type to ensure that you have not missed any steps in your business' customer refund process. If anyone identifies changes to make during the playback session, you record those as bugs, feedback, or enhancements in Agile Workbench.

For example, the following image shows an Onboarding case type on the left. You notice that the Office list does not have any options to select. In Agile Workbench, you document a bug to be fixed, as shown on the right.

Agile Workbench interfaces with Agile Studio, a separate Pega Platform tool that expands the Agile Workbench functionality with more robust features for release management, progress tracking, team capacity, and analytics. Agile Workbench also interfaces with external tools such as Jira or CA Agile Central. The integration abilities of Agile Workbench allow customers to leverage the benefits of DCO while using their existing infrastructure.

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