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Application adoption

The Adoption phase of the Pega Express™ delivery approach is about reaching your outcome and ensuring that your users adopt your application. This phase includes an adoption plan, a communication strategy, and a support framework.

Ideally, at this point in your project, you have a good understanding of your users' needs, particularly with respect to accommodations to any assistive technologies. Ensure that your adoption plan includes final reviews with representatives from your user base and your compliance team. If you have been engaging these individuals throughout the Prepare and Build phases, then you are unlikely to receive any surprising feedback at this point. However, ensure that you test all your major task workflows. Inevitably, these actions can discover items that you did not identify earlier, so prepare a feedback process to capture your user experience.

Communication of status

When you test through your main workflows, record the issues and communicate to your users as well as the broader business team.

After completing your testing, your team can assess whether the issues that you identified are critical and you need to extend your go-live date, or whether the issues have workable solutions in the short term.  

If you find that you are ready to go live with your application, work with your team to prepare a plan for addressing known accessibility issues.

A roadmap for addressing the issues is critical to establishing a working relationship with users to acknowledge and appreciate their feedback, especially for users with disabilities who rely on assistive technology for access.  

Ensure that you document any workarounds for issues that you identify in the interim. Also, ensure that these workarounds are acceptable for your users and do not introduce further complications or confusion.

Support framework

If you decide to proceed with the go-live, ensure that you continue to communicate the known accessibility issues and roadmap. This approach is particularly critical for your users and the compliance team so that they are continually aware of the current status. 

Also, involve users in the process of addressing issues and testing solutions. Native users of assistive technology experience applications differently than other users, so ensuring that any proposed solutions actually meet their needs is crucial. These solutions might often include design changes.

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