CDH Assistant overview

CDH Assistant is an AI-powered conversational feature that is seamlessly integrated with the Pega Customer Decision Hub™ and Pega 1:1 Operations Manager infrastructure. Its main purpose is to enhance your decision-making process, boost productivity, and unleash the full potential of your business by simplifying the search process and delivering personalized results.

This is Pega Customer Decision Hub. The Pega Infinity™ '24.1 software suite introduces a new feature to simplify knowledge searching in Pega Customer Decision Hub – CDH Assistant.

To access CDH Assistant, click the CDH Assistant tab, and you will be directed to the Assistant's landing page. From there, you have two options to start your conversation. You can either choose a topic provided on the landing page, or enter your own questions to obtain the information that you need for your particular use case.
Click the Application overview tile to learn more about the Customer Decision Hub application.

By utilizing CDH Assistant, you gain a comprehensive overview of your application within Customer Decision Hub. This includes detailed insights into Containers, Channels, Context, Rulesets, and Actions. Additionally, you can access information about configurations and performance metrics, such as accepts, sends, clicks, and impressions for your actions, issues, and groups.

Furthermore, CDH Assistant not only provides application-related information but also enables you to inquire about other Pega products. You can seek guidance on installation, implementation, configuration, and troubleshooting.

The Assistant will search the extensive Pega documentation set and provide you with the most relevant response, tailored to your needs, together with a link to the source of the knowledge.

You can continue this conversation by asking additional questions, for example:

To keep your conversations in order, always start a new chat for a specific concept, feature, or product. This is a good practice because the context of the overall conversation can affect the Assistant's answers.

You can also rename your conversations so that the names reflect their main objective, and this can help you search past conversations to more easily find answers.

Lastly, all your past conversations are conveniently stored in the History section, ensuring that you can refer back to them whenever necessary.

CDH Assistant not only answers questions about the product but also allows you to interact with the documentation by providing links to the relevant sources of knowledge.

You have reached the end of this video. You have learned:

• What is CDH Assistant.
• How to use CDH Assistant.