Learn how to use benchmarking to compare processes for two geographic locations.

Benchmarking use case: Comparing locations

You are analyzing different geographic locations to understand why some cities are experiencing greater success in reducing time-to-serve compared to others. You first want to compare New York City and Chicago. In the Benchmarking column, you select City (Case) on both sides as columns to compare. In the Column value list, you select New York City on one side and Chicago on the other, as shown in following figure:
In the Benchmarking column in the middle of the page, the selected column on both sides is City (Case). On the left, the Column value is New York City and the right Column value is Chicago.
Setting up a side-by-side comparison of two cities

After clicking Compare, the Benchmarking column in the middle shows Metrics for each column and value, including the count of Traces and Cases and also the Case Average Duration, as shown in the following figure. Based on these metrics, you notice that even though Chicago has fewer cases, the Case Average Duration is nearly four times the Case Average Duration of New York City. The Case Average Duration is over 5 hours for New York City and over 21 hours for Chicago, as shown in the following figure:

Example output of side-by-side comparison with the Traces slider highlighted.
Example output of side-by-side comparison

You can complete most of the same tasks in this side-by-side comparison that you do in the main Process Map. For example, using the controls on the left of each map, you can change the metrics and show more traces. You can also click activities and transitions to open cards that provide details and extend filtering options.

Because of the large difference in Average Duration, you change the Metrics to Average Duration in the both Process Maps and increase the Traces slider.

Updating Metric to Average Duration and increasing Traces.
Updating the Metric to Average Duration and increasing Traces
You begin to perform basic analysis to learn more about why Chicago has such a high Case Average Duration. You can see that in Chicago, the Average Duration to go from Assigned to Dispatched is just over 6 hours. Chicago might have an issue with this part of the process, especially since the same transition in New Your takes just over 1 hour.
Investigating differences in Average Duration.
Investigating differences in Average Duration
NOTE: This use case provides a simple comparison example, but you can use the columns and values to create many different types of comparisons. You do not have to select the same columns and values on both sides.