Skip to main content

Compensation Agent

Delayed and mis-valued international payments represent billions in unclaimed compensation for financial institutions annually. Most banks pursue claims reactively, recovering only a fraction of lost interest or investable income potential. The Compensation Agent enables proactive compensation strategies that transform this revenue leakage into a strategic advantage.

Compensation Agent overview

The Compensation Agent dynamically calculates whether payments are subject to compensation under Back Valuation, Forward Valuation, interest, or use-of-funds scenarios. The agent assesses prevailing central bank interest rates over delay periods, calculates financial impact aligned with industry standards, and orchestrates the generation of financial adjustments or counterparty correspondence to request compensation, interest, or use of funds.

Quantified benefits

The Compensation Agent provides the following quantified benefits:

  • Revenue generation opportunity: banks that pursue proactive compensation strategies on their bank-to-bank payments can generate USD 2-5 million annually in recovered interest and use-of-funds charges, depending on volume and payment value.
  • Process efficiency: compensation calculation and claim generation time is reduced from 30-60 minutes to 5-10 minutes.
  • Revenue recovery rate improvement: Many banks currently pursue compensation only reactively when requested by counterparties, leaving 60-80% of potential claims unrecovered. Automation enables proactive recovery.

Qualitative benefits

The Compensation Agent provides the following qualitative benefits:

  • New revenue streams: opens fee-based service opportunities. Banks can offer proactive compensation management as a premium service to their corporate clients and their own bank-to-bank payments.
  • Client relationship enhancement: demonstrates sophisticated treasury management capabilities to high-value clients.
  • Counterparty relationship improvement: accurate and timely compensation handling strengthens correspondent banking relationships.
  • Regulatory compliance: ensures industry-standard compensation practices that reduce regulatory risk.

This agent transforms compensation from a reactive administrative burden into a proactive revenue and relationship management opportunity.


This Topic is available in the following Module:

If you are having problems with your training, please review the Pega Academy Support FAQs.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice