As a Pega Cloud® client, you can download log files from the My Pega Cloud portal for internal analysis or to share with Pega Global Client Support (GCS). Being able to download logs is an enhancement to the functionality of Pega Diagnostic Center, which offers you the self-service ability to review alerts and exceptions.

From the My Pega Cloud tab, you can download a bundle of specified log files for up to seven full days of logs created from your environment during the last 365 days. Each download you complete using the My Pega Cloud portal supports up to seven days of logs; to download more additional logs, you must initiate a separate request for the additional day's logs.

The log bundle is a compressed TAR file you can download to your local computer.

Pega periodically performs standard maintenance on Pega Cloud systems to update your system to the latest system infrastructure. The system automatically enables this setting after your infrastructure is updated. For more information about standard maintenance policies, see Pega Cloud maintenance and types of system updates.

Downloading Logs from My Pega Cloud on Pega Cloud 3
  1. Log in to your My Pega Cloud account.
  2. Navigate to the My cloud setup tab.
  3. In the Environments section, In the row containing the environment from which you want the log files, click More --> Download logs
    1. Modify the range of dates and time in the From and To fields using the embedded calendar function. Pega supports downloading log files created during the last 365 days.
    2. In the Time Zone field, specify the time zone applicable to your application. For example, if you want to download logs from 1 pm. to 5 pm. IST, select the IST time zone.
    3. Select the File Format that you want to download. You can choose Text or JSON (defaulted to JSON) to download the log bundle.
    4. Select the Tier Types (or leave blank to choose all tier types) for which you want to see available log files. You can select one or more available tiers for which you want to download a log bundle.
    5. Select the File Types (or leave blank to choose all file types) for which you want to see available log files. The default selection is ‘PegaRULES’.
    6. Enter the reason you are downloading these log files. Pega uses this information to guide future improvements to this log download functionality.
    7. Click Generate log bundle.
  4. When the log bundle is ready, you will get an the email notification from “[email protected]“ along with a bell notification.

Downloading Logs from My Pega Cloud on Pega Cloud 2

  1. Log in to your My Pega Cloud account.
  2. Navigate to the My cloud setup tab.
  3. In the row containing the environment from which you want the log files, click the More icon.
    • To download logs from a specific tier and file type, select Download logs (tier & file type)


      Select the Download Logs option

      The Download Logs option is available from your Environments view
      .
      1. Modify the range of dates and time in the From and To fields using the embedded calendar function. Pega supports downloading log files created during the last 365 days.
      2. In the Time Zone field, specify the time zone applicable to your application. For example, if you want to download logs from 1 pm. to 5 pm. IST, select the IST time zone.
      3. Select a Tier Type for which you want to see available log files. You can select one or more available tiers for which you want to download a log bundle; you only see Tier Types for tiers with available log files generated within your selected date and time range.
      4. Select the File Types for which you want to see available log files. You only see File Types for log files that have been generated within your selected date and time range.
      5. Enter the reason you are downloading these log files. Pega uses this information to guide future improvements to this log download functionality.
      6. Click Generate log bundle. The Action center banner displays below the navigation pane to confirm that your log bungle is being generated.

        Specify a date range and log types

        If no logs are available that match your filter, the Generate log bundle button is not enabled.

      7. When your log bundle successfully completes generating, in the top navigation panel, select the notification icon, and then select Download log bundle.
      8. Your log bundle downloads to your local system.
    • To download all logs from a single point in time, select Download logs (bundle)


      Select the Download Logs option

      The Download Logs option is available from your Environments view
      .
      1. In the Download Logs dialog window, enter thedate and time range and associated time zone to download the log files from that environment for that period.
      2. Enter the reason for downloading your log files for Pega to improve its client experience with log bundle downloads.
      3. Click Generate log bundle. The Action center banner is displayed below the navigation pane to confirm that your log bungle is being generated.

        Specify a date range and log types

      4. When your log bundle successfully completes generating, in the top navigation panel, select the notification icon, and then select Download log bundle.
      5. Your log bundle downloads to your local system.
  4. Go to the Activity Center to view the status and availability of your downloaded logs.


    Notification for available log bundle

    Activity Center notifications for a downloaded log bundle