Pega Process Mining offers you several options to conveniently
analyze data from various perspectives. For example, you can check when exactly events cause
problems in your process by instantaneously retrieving a heatmap that shows daily and hourly
distribution of the events.
Metrics
Metrics are available on the Dashboard tab, in the
Metrics section of the navigation bar. An icon next to each
metric identifies the column type, such as timestamp and numeric. To the right of
these metrics, a C indicates that these columns are classified as Case metrics.
Metrics on the navigation bar
By default, the system offers several out-of-the-box options that, for example,
provide information about events distribution over time, or give you a chance to
filter cases by length.
NOTE: Each metric includes clickable
graphs that you can use to drill down to detailed information.
The following figure shows the Case End Timestamp metric,
which provides an interactive heatmap, with a distribution of events over time:
Example of Metrics with graphs
Main columns
Apart from viewing predefined analyses of the entire dataset, you can also scrutinize
certain columns. The Main columns section lists the columns
that you selected during View creation. The following figure shows an example of
Main columns:Example of Main columns
As with the Metrics, an icon next to each column indicates the type of attribute,
including free text, categoric, numeric, timestamp, and duration (interval). In the
figure above, an E indicates that these metrics are event
metrics.
Columns provide many opportunities to apply very specific filters. For example, in
the following figure, the selected Activity column provides a
way to filter by how often an activity occurs. In this example, the filter limits
the data to Cases that failed multiple times (between 2 and 4 times) . Example of a multiple failures filter
The following figure from the Activity column shows the pie
chart. You can hover over parts of the chart to view metrics by activity or you can
click a piece of the pie chart to apply an activity filter to the View. For example,
clicking the Dispatched activity applies a filter to the View
so that it only includes Cases that contain the Dispatched activity.
Activity metrics interactive pie chart
Other columns
The Other columns section shows all the remaining columns of the
dataset. The analysis and visualizations can vary depending on the column type.
For example, in the following figure, the selected City
Description column is a free-text column type and displays an
interactive word cloud, bubble overview, and horizontal bar graph. Free text column example
Check your knowledge with the following interaction:
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