Out-of-the-box landing page widgets
Widgets offer prescribed, helpful functions for users in one place. This improves usability and helps application developers to quickly build useful applications. Widgets are supported by Portal landing pages and the Full Case View. In the Full Case View, Widgets populate the expandable Utilities pane.
Constellation offers a variety of out-of-the-box Widgets that support common user actions. To add a Widget to a landing page, open the landing page you want to update and select the Widget you want to configure.
Default Widget options
Some Widgets work out of the box, while others require extra configuration. For example, Case attachments are fully customizable. You can select which attachment categories a Case Type supports to ensure users have relevant data during case processing.
Portals include the following Out-of-the-box Widgets:
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Pulse – a team collaboration tool that keeps posts, comments, and attachments all in one place. The Pulse Widget is available both in landing pages and the Full Case View.
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To do – shows end users a list of work items. You can configure this Widget to show the following. If more than one of the following options is selected, end users can toggle between three different options:
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My Worklist – displays the end user’s work items.
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Worklist of team members – displays the work items that belong to the end user’s team members.
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Work Queue – displays the work items that belong to a Work Queue.
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Quick create - helps create a Case.
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App announcement – enables you to customize a welcome message to show end users. Here, you can display customized text, as well as a link (formatted as a button) to take users to external content, such as a 'What’s New' page to explain new application features.
Note: For more information on Portal Widgets, see Portal Widgets.
The following image displays the out-of-the-box Widgets Pulse, To do (My Worklist), and App announcement added in the Home landing page:
Some of the out-of-the-box Widgets that can be added to the Utilities pane of the Full Page View:
- Attachments - supports adding files and links to Assignments.
- Case History - shows the details of Assignments in a tabular form.
- Case operator - displays details of the Operator who handles the Assignment.
- Tags - shows the list of Tags for the Case.
- GenAI Coach - shows a GenAI Coach chat.
- Followers - shows users keeping track of the Case.
- Prediction - displays Process AI data.
- Stakeholders - shows a list of participants involved in the Case workflow.
- Related Cases - shows the list of Cases that are related to a certain Case.
The following image shows a sample Case Type with multiple Widgets added to the Utilities pane:
Note: The utilities pane is hidden if no Widgets are added to it. For more details on the Utilities pane Widgets, see Utilities pane Widgets.
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