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Pega CLM and KYC application overview

Pega Client Lifecycle Management and Know Your Customer focuses on client lifecycle management for the Financial Services Industry. The application covers multiple journeys from client onboarding to offboarding and includes event-driven review and due diligence.

It is designed, architected, and implemented to support multiple business segments, jurisdictions, and products. It is the only truly end-to-end, cross CLM and KYC application in the market.

The application targets the following business problems that financial institutions want to solve:

Business problem Pain points
Complex regulatory requirements
  • Managing across business lines, products, and regions or countries.
  • Compliance fines and sanctions increasing globally.
Outdated manual processes
  • Complex, cumbersome onboarding across many systems.
  • Manual client outreach using old technology. For example, email, calls.
Client experience and expectations
  • Unnecessary and repetitive requests for information.
  • Contact being made by different teams for different reasons.
Time required to complete
  • Delays to onboarding and use of bank’s products.
  • Impact on time to revenue.

Cost of related operations


  • Pressure to reduce non-revenue generating cost.
  • Manual, labor-intensive repetitive processes.

Following its introduction in 2017, Pega CLM and KYC is currently in use by many of the largest financial institutions worldwide

  • For example, a major European bank is using Pega CLM and KYC in order to streamline and centralize its KYC operations across five different customer sectors and 42 countries, all in one single and consolidated installation.
  • Another example is for a major north-american bank that is orchestrating, automating and improving onboarding for their customers in the Global Banking sector across the world (operations in four continents).

Difference between Pega CLM and KYC and Pega CRM suite

Pega CRM applications focus on managing and streamlining the interactions between the financial institution and its customers. Applications such as Pega Customer Service, Sales Automation, and Customer Decision Hub take care of the relationship with the client.

Pega CLM and KYC focuses on automating and orchestrating the various client journeys that are derived from the interactions between financial institutions and customers. For example, when a contact-center phone call with a customer triggers an address change, the Pega CLM and KYC application runs a customer review journey to ensure that the change does not impact the risk profile of the customer, which must always remain compliant with the various applicable regulations.

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