Learn how Pega Process Mining helps you to discover, monitor, and
improve underlying processes based on how your organization completes work.
Pega Process Mining helps you to manage processes based on real data
captured in event logs. As shown in the following figure, the method through which
Pega Process Mining helps you accomplish this goal consists of
four elements:
Work
Log
Discover
Evolve
How Process Mining works
Work
Customers and users interact with applications and systems when doing work.
Log
The registration of every interaction goes into event logs. Event logs are
not application-specific. Instead, event logs include grouped information
about the tasks within processes.
Discover
Pega Process Mining uses event logs to build a process
model to enable analysts to discover how people complete processes in
reality.
Evolve
Analysts use Process Maps and analysis tools in Pega Process Mining to identify opportunities for process
efficiency and automation. After implementing solutions, analysts continue
to monitor and optimize processes.
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