Role and responsibilities of Business Owners
As a Business Owner, you play a critical role in the success of your Pega application. Your primary focus is ensuring that the application aligns with your company goals and delivers business value. Business Owners might also be called Product Owners, Product Managers, Project Managers, or Application Owners. The name Business Owners is used throughout this topic to emphasize that the focus is on the business.
Key responsibilities
As the Business Owner, you oversee accountability and governance for the Pega application and allocate resources for its development and updates. You decide how to prioritize limited engineering resources, balancing the need for new features, bug fixes, and other projects. Ultimately, you must evaluate which issues identified by Pega Diagnostic Center (PDC) are significant enough to address.
| Holistic understanding | Decision-making and prioritization | Accountability and governance |
|---|---|---|
| You need a comprehensive understanding of the application to make informed decisions. In this scenario, the term "holistic" refers to an understanding that encompasses all aspects of the application rather than focusing on individual components. This perspective enables you to make informed decisions about resource allocation and issue prioritization. PDC provides you with the necessary insights to achieve this. | In an ideal scenario with unlimited time and resources, all errors would receive immediate attention. However, in reality, you must assess whether the issues identified by PDC are significant and a high enough priority for your company to warrant time and resources for resolution. Understanding the purpose of your application helps you assess whether a problem is critical and needs immediate attention or if you can deprioritize it. | You are responsible for the overall management of the application, which includes making key decisions about resource allocation. Accountability and governance means deciding where to invest engineering resources, whether to fix bugs, add new features, or develop new applications. |
Continuous improvement
As a Business Owner, it is crucial to prioritize the issues identified by PDC and collaborate effectively with your team. Some of your daily tasks might include:
Investigating urgent Cases
When you notice a spike in urgent Cases, it is important to delve deeper. Urgent Cases require immediate attention and provide optional notifications for each occurrence. Use the Case Explorer to sort and analyze these Cases and engage with your Operations Engineer to address the root causes.
Evaluating impact
Assess the implications of issues listed on the Improvement Plan - TOP5 landing page. Determine whether these issues are inconveniences or significant blockers for users. Consider the resource implications of fixing these issues and whether they occur in multiple systems.
Maintaining regular follow-ups
After identifying and prioritizing issues, work closely with your development team and Operations Engineers to implement solutions. Follow up to ensure that fixes occur and verify their effectiveness using PDC.
By regularly engaging with PDC tools, you can maintain the health and performance of your Pega application. Your proactive management ensures that your application meets business needs and operates efficiently to help save your company valuable time and resources.
Key takeaways
As a Business Owner, you are integral to the application lifecycle. By understanding your role, using PDC effectively, and prioritizing issues collaboratively, you can drive the success of your Pega application and improve its overall performance.
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