Section 75

Section 75 includes the following key functions:

• Evaluation framework
  • Assesses consumer disputes in the UK market for Section 75 applicability.
  • Implements joint and several liability requirements.
  • Handles additional transaction liability assignments to UK issuers.
• Transaction parameters
  • Processes transactions within the value range of GBP 100 to GBP 30,000
  • Evaluates transactions under debtor-creditor-supplier agreements.
  • Applies even in scenarios where credit limits were exceeded.
• Liability management
  • Establishes joint liability between creditors and suppliers.
  • Enables creditors to seek indemnification from suppliers.
  • Supports making suppliers party to legal proceedings.
• Exclusion handling
  • Manages non-commercial agreement exclusions.
  • Processes running account credit agreements with specific payment terms.
  • Handles transactions outside the defined value thresholds

If the dispute resolves in favor of the customer, the customer receives credit for the full purchase amount.

Consider the following dispute scenario: A customer buys a table at furniture store for GBP 800. He pays GBP 400 with his credit card and the remaining GBP 400 by cash.   Later the customer raises a consumer dispute with the Issuer on this purchase. Here the transaction amount is GBP 400, and the purchase amount is GBP 800. In the dispute investigation, the cardholder is found liable. The Issuer holds the cardholder liable for the transaction amount of 400 GBP. The excess amount of GBP 400 involved in the purchase goes through Section 75's liability resolution. In the Section 75 liability resolution section, the Issuer enters GBP 300.00 in the Customer liable amount field. The issuer enters GBP 100.00 in the Write-off amount field, and then resolves the dispute as RESOLVED-CUSTOMERLIABLE.