Smart Investigate Agentic Automation

Smart Investigate helps to reduce the complexity and cost associated with managing exceptions in financial transactions. The application is valuable for financial institutions that use Society for Worldwide Interbank Financial Telecommunication (Swift) messages, which are integral to international transactions. Building a system to interpret Swift messages is a significant undertaking. Smart Investigate includes this feature, which can offer immediate advantages to financial institutions.

The logical architecture of Smart Investigate helps streamline the management of exceptions through a series of integrated components and processes. The system begins with its inbound connectors, which play a crucial role in integrating various data sources. Smart Investigate connects directly to the transaction data system of record of financial institutions by providing seamless access to the information required for payment investigations. With this integration, the system has real-time access to transaction data to facilitate prompt detection and management of discrepancies and issues.

The system also interfaces with reconciliation engines so that investigators or automated workflows can handle issues with outstanding credits or debits related to payment transactions.

A key feature of Smart Investigate is its compatibility with Swift format messaging. This feature enables the solution to assemble and generate Swift messages, which are vital for handling international transactions efficiently. Additionally, Smart Investigate manages inbound correspondence so that it can capture and process all forms of communication that relate to exceptions.

At the core of Smart Investigate is a powerful message-processing engine. This engine analyzes incoming Swift messages by extracting relevant data and displaying it in a format that is accessible to users. The solution reads Swift message tags and extracts pertinent information so that complex data becomes actionable Insights for users. Smart Investigate uses preconfigured templates for outbound correspondence. As a result, banks can communicate relevant information efficiently. These templates support industry standards, which helps ensure uniform processing across the financial sector.

Smart Investigate provides a comprehensive back-office work environment where specialists and subject matter experts in payment investigations can efficiently resolve payment exceptions. This environment can help streamline workflows and enhance productivity. In addition, the system offers self-service opportunities, which empowers banking customers to independently address common issues and reduce the operational burden on specialists.

On the outbound side, Smart Investigate can generate and remit messages through the Swift network to facilitate effective communication with other financial institutions. The solution is also capable of sending emails, providing flexibility in communication methods. It can also initiate financial adjustments, for example, correction of transaction errors.

As shown in the following diagram, the architecture supports a headless, straight-through process. The system can automatically interpret messages, apply changes, and respond without human intervention.

Smart Investigate offers a robust solution for automating the resolution of payment exceptions. For example, Smart Investigate delivers comprehensive Swift exception handling so that financial institutions can manage the complexities of international transactions with ease. It can send, receive, interpret, and manage a wide array of message types, including ISO 20022, Swift Case Management service formats, email, Fed, MT messages, and Swift gpi support.

Smart Investigate provides direct industry best practice workflows for common exception Case Types, complete with full straight-through processing (STP) support. As a result, financial institutions can handle exceptions efficiently and consistently, which helps reduce the time and effort required to resolve issues.

Smart Investigate includes directly consumable functionality, which helps financial institutions to quickly implement and benefit from the solution without extensive customization. It supports rolling compliance with industry changes and standards, which can drive down the cost of ownership by eliminating the need for constant system updates and maintenance.

Additionally, native operational reports provide operations leaders with deep insights into the state of their payment exception operations. These reports enable institutions to monitor performance, identify trends, and make informed decisions to optimize their processes.

The architecture of Smart Investigate can help financial institutions navigate the complexities of payment exception management with a comprehensive, automated solution that adapts to industry standards and evolves with market needs. Adopting this solution can position financial institutions to operate efficiently and maintain a competitive edge in the financial landscape.