Triaging Alerts and initial investigation

U+ Bank's transaction monitoring system generated an alert based on three cash transactions to one of its clients. The alert passed through an automated process in Pega Platform™ that enriched, indexed, and assigned the alert to a new Investigation case. The system automatically and intelligently routed the work to the correct team based on factors such as urgency, skills, and complexity.

Level 1 investigator Vanessa Yu clicks Get Next Work to open a new investigation case from her team's work queue. All the information Vanessa needs to triage the alert is readily available. Vanessa clicks Visualizer at the investigation case level. With the help of this tool, she can clearly see the connection between all the key information and more quickly draw reliable conclusions.

Each of the three cash transactions was just under the reportable threshold of $10,000 and received from multiple people across a few days. Vanessa determines this requires escalation for further investigation.

Before escalating the case, Vanessa clicks Preview. This allows her to see the details of the alert in the right pane without losing sight of her current task and confirm a few details.

In the Conclusion list, Vanessa selects Confirm, and in the Rationale list, she selects Structuring activity identified. Then, for the Decision option, she selects Escalate to work queue. In the Work queue list, Vanessa selects AML investigation level 2. She clicks Submit to escalate the investigation case to the level 2 team.

Level 2 investigator Carl Rios opens the escalated case to continue the investigation. He must carry out detailed research, conclude the investigation, and set which post-investigation activities to trigger.

Carl clicks Subject research and sees that he has five subjects to research. He opens the first one, Dawn Summers, then begins with the first research task, General assessment. Fortunately for Carl, there is easy access to the full customer profiles that U+ created during the original onboarding. He clicks Subjects, then clicks Preview for Dawn Summers. Here, Carl can view information including, but not limited to, Risk Profile, Regulatory details, Related parties, and Related alerts and investigations.

Carl completes the questionnaire, referencing the profile as needed. He then completes the rest of the research tasks.

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