Skip to main content

UX design and success factors

Prioritization of UX design

Pega believes that everyone has an important role to play in driving business outcomes. UX design is critical to achieving that success. Here are a few ways that UX design drives more successful businesses.

UX design is a mindset as well as a practice

Pega believes that the quality of an application directly relates to the level of response to the users' needs. Everyone on the technical team — product owners, engineers, marketers — contribute to a well-designed Pega Platform™ solution by listening to users' needs and designing for users.

UX design facilitates business results

According to McKinsey's 2018 Report The Business Value of Design, companies that embrace design perform significantly better than companies that do not prioritize design. Forrester's 2016 Digital Customer Experience Improvement Handbook corroborates this information and states that a company may expect USD100 in returns for every dollar invested in UX design. Better-designed products drive more profits and more cost savings.

Strong UX design improves application quality

The quality of an application directly relates to the level of thinking about the user experience.

The design process is an example of strategic cross-functional collaboration

Many groups are invested in the design process — including senior leadership, product leadership, marketing, sales, and more. The process is continuously iterated and serves as an example of cross-functional collaboration across the company. Design is not only a designer’s job; it is also how teams think about making software from start to finish.


This Topic is available in the following Module:

If you are having problems with your training, please review the Pega Academy Support FAQs.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice