Predict how changes to a process might affect the process outcome. For example, run a simulation to predict the outcome of adding an automation to a process.

Simulation use case

Process discovery and analyses present numerous opportunities for you to ask "what if"? A common question is "what if we add an automation?"

As you work in Pega Process Mining, look for areas that might benefit from an automation, such as in the following figure, where the Process Map shows nearly 23,000 Cases go from Assigned to Dispatched:
Hovering over a transition shows a high count of Cases moving from Assigned to Dispatched.
High count of Cases moving from Assigned to Dispatched
This figure alone might not justify an automation, but changing the metric to Average Duration adds to the story. Now you can see that you have a very high count of Cases that take on average more than 3 hours to move from Assigned to Dispatched:
Hovering over a transition shows a high count Average Duration when moving from Assigned to Dispatched.
High Average Duration

If you know that you can implement an automation that would reduce this duration to around 10 seconds, then you have a solid "what if" scenario, and you can use the simulation tools in Pega Process Mining to simulate the results of this change.

Accessing What-if simulation

In a View, in the header of the application, click the Analyses icon. Then, in the navigation bar, expand Simulation:
After clicking the Analyses icon, expanding the Simulation menu shows the What-if option.
Accessing What-if simulation

The application provides a series of input tabs, and the fields in each tab are pre-filled with values based on the current process and active filters.

The following figure shows the tabbed inputs that start with the Cases tab:
The Cases input tab is the first tab for simulation inputs.
Cases tab in what-if simulation