Creating and using action suppression rules

1. On the exercise system landing page, click Pega CRM suite.
2. Log in as a Decisioning Architect with user name DecisioningArchitect and password rules.
3. In the navigation pane on the left, click Next-Best-Action > Designer.
4. Click the Constraints tab to view contact limits and policies.
5. In the Constraints tab, click Edit to add new contact polices.
   
6. In the Contact policy library, click Add contact policy to add a new action-level contact policy to the library.
   
7. In the Add contact policy window, enter the following information:
   1. Name: 7-day action impressions
   2. Scope: Track Impressions for the action within the past 7 days.
      
8. Click Submit to add the new contact policy to the library.
9. In the Contact policy library, in the 7-day action impressions contact policy, define the following suppression rule:
   If there are 3 Impressions for Web treatments, suppress the action for 10 days
   
10. In the Contact policy library, click Add contact policy to add a new group-level contact policy to the library.
11. In the Add contact policy window, enter the following information:
    1. Name: 7-day group clicks.
    2. Scope: Track Clicks for all actions in the group within the past 7 days.
       
12. Click Submit to add the new contact policy to the library.
13. In the Contact policy library, in the 7-day group clicks contact policy, define the following suppression rule:
    If there are 2 Clicks for Web treatments, suppress all actions in the group for 10 days.
    
14. On the Constraints tab, click Save to save the newly created contact policies.

1. In Next-Best-Action Designer, click Engagement policy.
2. In the Business structure, click the Grow/Credit cards group to view the current engagement policy for the group.
3. Click Edit to edit the Credit cards group engagement policy.
4. In the Grow/Credit cards Engagement policy, to the right of the Contact policy, click the Gear icon to configure contact policy of the group.
   
5. In the Configure contact policy window, to the right of each contact policy, click Add to add each policy to the Credit cards group.
   
6. Click Apply to confirm the selection.
7. In the Grow/Credit cards Engagement policy, click Save to save the changes to the group configuration.

1. In the Customer Decision Hub portal, in the top right corner, click the Reports icon, and then select Interaction History.
   
2. On the Interaction History page, click the Recent interactions tab to view recent customer interactions.
3. Examine the entries, and then note the number of Impressions and Clicks for each Action of each customer.
   Note: If you did not perform the previous challenge in the same exercise system, the interaction history will have no records. Proceed with the verification task.

The column Subject ID contains the subject ID, which for Troy, Barbara, Joanna, Robert, and Arnold are 14, 15, 16, 17, and 19 respectively. Joanna and Arnold do not have entries when you log in for the first time. You can return to this report after every interaction to check the latest interactions.