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Avoiding overexposure of actions

2 Topics

20 mins

Visible to: All users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions after a specific number of outcomes.

After completing this module, you should be able to:

Describe contact policy requirements
Explain how to define contact policy rules to suppress a single action or group of actions for a limited time period

Practice what you learned in the following Challenge:

Creating and using action suppression rules v4

Available in the following mission:

Cross-Sell on the Web v4

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