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Module

Avoiding overexposure of actions

2 Topics

20 mins

 Visible to: All users
Beginner
Pega Customer Decision Hub '23
English
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions after a specific number of outcomes.

After completing this module, you should be able to:

Describe contact policy requirements
Explain how to define contact policy rules to suppress a single action or group of actions for a limited time period

Practice what you learned in the following Challenge:

Creating and using action suppression rules v6

Available in the following mission:

Cross-Sell on the Web v6

Topics

Contact policies

5 mins

Defining action suppression rules

10 mins

Module Quiz

5 mins

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