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Module

Avoiding overexposure of actions

2 Topics

20 mins

 Visible to: All users
Beginner Pega Customer Decision Hub '24.2 English

Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions after a specific number of outcomes.

After completing this module, you should be able to:

Describe contact policy requirements
Explain how to define contact policy rules to suppress a single action or group of actions for a limited time period

Practice what you learned in the following Challenge:

Creating and using action suppression rules v8

Available in the following mission:

Cross-Sell on the Web v8

Topics

Contact policies

5 mins

Defining action suppression rules

10 mins

Module Quiz

5 mins

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