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Updating a dialog

2 Tasks

15 mins

Visible to all users
Beginner Pega Customer Service 8.7 Agent Desktop English


As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer's first name when making an address change.

Role User name Password
Customer Service Manager csmanager password123!

Your assignment consists of the following tasks:

Task 1: Run the Address change service case

Start an interaction and run the Address change service case.

Task 2: Update the dialog

Use the Configuration Tools to update the dialog to add the first name to the dialog.


Challenge Walkthrough

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Initialization may take up to 5 minutes so please be patient.

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